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Last Updated: [February 12, 2026]
At VILYSA, we believe your jewellery should reach you with complete clarity and care. This policy explains how we ship your order, what you pay, and when you can expect it to arrive.
We currently ship to all countries within the European Union.
If you wish to place an order from a non-EU country, please contact us at service@vilysa.com and we will do our best to assist you.
| Destination | Shipping Cost | Free Shipping on Orders Over |
|---|---|---|
| All EU Countries | 89 SEK | 1,500 SEK |
All shipments are fully tracked and insured.
Your order will be dispatched within 1–2 business days after purchase.
Once dispatched, estimated delivery time is:
| Destination | Estimated Delivery Time |
|---|---|
| All EU Countries | 7–12 business days |
These are estimates, not guarantees. Delivery times may vary depending on your local postal service and unexpected delays during transit.
You will receive a shipping confirmation email with a tracking link as soon as your order is on its way.
Every VILYSA order includes end-to-end tracking.
You can follow your parcel from our fulfillment centre to your doorstep using the link provided in your shipping confirmation email.
If your tracking status has not updated for more than 5 business days, please contact us at service@vilysa.com and we will investigate immediately.
Because VILYSA sells exclusively to EU customers and all applicable VAT is collected at checkout, you will never be asked to pay any additional fees upon delivery.
✅ VAT is always included in our prices
✅ No import duties – all shipments are intra-EU for customs purposes
✅ No hidden handling fees – the price you see is the price you pay
You will never be contacted by a courier requesting payment before your parcel is released.
All VILYSA parcels are insured against loss and damage during transit up to a value of 10,000 SEK.
If your parcel is lost or arrives damaged, please contact us within 14 days at [email protected] with:
We will resolve your issue within 2 business days.
If a parcel is returned to us due to:
An incorrect or incomplete address provided at checkout, or
Failure to collect the parcel from the pickup point,
we will contact you to arrange reshipment.
A re-shipping fee of 89 SEK applies.
If you prefer to cancel your order instead, a refund will be issued minus the original outbound shipping cost.
All VILYSA orders are packed in our signature sustainable packaging:
We do not use plastic filler or single-use polybags. Your jewellery arrives beautiful – and responsibly.
If you have any questions about shipping, need assistance with a specific delivery location, or would like to check the status of your order, please contact us:
We respond to all inquiries within 24 hours, Monday–Friday.
